1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect information including:

• Your name

• Email address

• Telephone number

• Billing and transaction information

• Course purchases and enrolment information

• Information required to arrange 1-1 training

• Communications between you and ASTAÉ Training Academy

• Work, photographs, videos or other information you submit for course assessments

• Course progress and assessment results

• Marketing preferences

• Technical information such as your IP address, browser, device and how you interact with our website

Payment card details are normally processed directly by our payment providers and are not stored by ASTAÉ Training Academy.

2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process purchases and payments

• Enrol you onto a course

• Provide access to online course content

• Arrange and administer 1-1 training

• Communicate with you regarding your purchase or training

• Provide student support

• Review theory and practical assessments

• Issue certificates to successful students

• Maintain records relating to students and purchases

• Improve our courses, website and services

• Protect our website and services against fraud or misuse

• Meet legal, tax, accounting and regulatory requirements

• Send marketing communications where permitted by law

3. OUR LEGAL BASIS FOR PROCESSING YOUR INFORMATION

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process information because:

Contract: Processing is necessary to provide a course or service you have purchased or requested.

Legal obligation: We need to process or retain information to comply with applicable laws.

Legitimate interests: Processing is reasonably necessary for the operation and protection of ASTAÉ Training Academy, provided those interests do not override your rights.

Consent: You have given us permission to process information for a particular purpose, such as certain marketing communications.

Where we rely on consent, you can withdraw it at any time.

4. PAYMENTS

Payments may be processed through third-party payment providers made available through our website.

Where Klarna or another payment method is offered, that provider may collect and process personal information separately in accordance with its own privacy policy and terms.

ASTAÉ Training Academy does not normally receive or store your full payment card details.

5. ONLINE COURSES

Our online training may be delivered through third-party learning platforms, including Thinkific.

When you purchase or access an online course, information necessary to create and administer your student account, provide course access, track progress and deliver the service may be processed through the relevant platform.

Third-party platforms process information in accordance with their own privacy policies.

6. OUR WEBSITE

Our website is operated using Squarespace.

Squarespace and other service providers may process certain information when you visit or interact with our website, including technical and usage information.

We may also use third-party services to provide payments, course delivery, communications, analytics and other functions necessary to operate ASTAÉ Training Academy.

We only share personal information where reasonably necessary for these purposes, where you have authorised us to do so, or where required by law.

7. COOKIES

Our website may use cookies and similar technologies.

Cookies can be used to make the website function correctly, remember preferences, understand website usage, improve performance and, where applicable, support analytics or marketing.

Where consent is legally required for particular cookies, you will be provided with an appropriate choice through our website's cookie settings.

You can also manage cookies through your browser settings.

8. MARKETING

We may send you information about courses, launches, offers or other ASTAÉ Training Academy services where you have consented to receive marketing or where we are otherwise permitted to contact you under applicable law.

You can unsubscribe from marketing communications at any time using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential communications relating to a course or service you have purchased.

9. CHILDREN AND YOUNG PEOPLE

Some ASTAÉ Training Academy courses may be available to learners under the age of 18 where appropriate.

We recognise that children's personal information requires additional protection and will take reasonable steps to ensure that personal information relating to younger learners is handled appropriately.

Depending on the learner's age, the course being purchased and applicable requirements, involvement or consent from a parent or legal guardian may be required.

We aim to collect only the personal information reasonably necessary to provide and administer the relevant training.

10. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, accounting, tax and regulatory obligations.

Retention periods may vary depending on the type of information concerned.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it.

11. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, online platform or method of electronic storage can guarantee complete security.

12. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, UK data protection law may give you rights including the right to:

• Request access to personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete certain personal information

• Ask us to restrict certain processing

• Object to certain processing

• Request the transfer of certain personal information

• Withdraw consent where we rely on consent

These rights are subject to certain legal conditions and exceptions.

If you make a request, we may need to verify your identity before processing it.

13. COMPLAINTS

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, website, third-party providers or legal requirements.

The latest version will be published on our website with the updated date shown above.

15. CONTACT US

For questions about this Privacy Policy or requests concerning your personal information, please contact:

ASTAÉ Training Academy
Email: astae.academy@gmail.com
United Kingdom